Frequently Asked Questions
Your guide to shopping with Shuttermaster Pro.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do your products come with a warranty?
Yes, all Shuttermaster Pro hardware and equipment come with a standard 1-year manufacturer warranty covering any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.